Accessibility

Accessibility Statement for Oadby & Wigston Borough Council Website

Using this website

Our website, oadby-wigston.gov.uk, has been developed for and is managed by Oadby & Wigston Borough Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of our website are not fully accessible:

• Older documents aren’t fully accessible to screen reader software

What to do if you can’t access parts of this website

If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us by email Communications2@oadby-wigston.gov.uk or call us on 0116 288 8961.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we are not meeting accessibility requirements, please let us know by using our online reporting form below.

Report an accessibility problem

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We will always try to support customers whose first language is not English, or who have sight impairment or a hearing difficulty.

We work with each customer to find the best solution to accommodate their access needs, for example if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Our staff have access to a telephone translation service. The Officer, Customer and Interpreter have a three way conversation over the telephone. This service can be accessed instantly when it is required.

We can also produce documents in braille and in other languages upon request.

Technical information about oadby-wigston.gov.uk’s accessibility

Oadby & Wigston Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

oadby-wigston.gov.uk is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word Documents are essential to providing our services. By September 2020 we plan to either fix these or replace them with accessible HTML pages or online forms. Due to the Coronavirus pandemic, the original date of September 2020 to fix or replace PDFs will no longer be possible. However, we intend to ensure that all of these are fixed or replaced with accessible HTML pages or online forms as quickly as possible.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix the following document.

Oadby and Wigston Employment Land and Premises Study (2017) (PDF Document, 3.37 Mb)

Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

Disproportionate burden

Some documents that are supplied to us by other organisations may not be edited to make them accessible, for example, documents used during consultations done by other organisations, which are of a temporary nature.

Preparation of this accessibility statement

This statement was prepared on 1 October 2020. It was last reviewed on 8 January 2024.

How we tested oadby-wigston.gov.uk

Oadby-wigston.gov.uk was last tested on 9 January 2024. The test was carried out by Silktide. All pages of the website and PDF documents within the website were tested.

Our overall accessibility score according to compliance with WCAG was 80%.

You can contact Communications@oadby-wigston.gov.uk by email to get a copy of the reports and to ask for further details on the reports.

What we’re doing to improve accessibility

We plan to provide an accessible HTML version of documents or PDFs and Word Documents will meet accessibility standards as the primary source by September 2020. Due to the Coronavirus pandemic, the original date of September 2020 to fix or replace PDFs will no longer be possible. However, we intend to ensure that all of these are fixed or replaced with accessible HTML pages or online forms as quickly as possible.

Services based on a different technical platform

Oadby and Wigston Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Third-party applications

We require that any new third party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third-party applications include:

• Oadby and Wigston Homes – Home Connections
• Civica online payments
• Granicus AchieveForms
• Idox planning applications search, licensing register
• Modern.gov Councillor information, meetings, agendas and minutes

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues that arise.