Customer Satisfaction Surveys
It is important to us that we provide you with the level of service you expect, and take action to improve when you tell us we don't meet those expectations.
This feedback, which we get from customer satisfaction surveys, helps us to understand where changes need to be made, and to ensure that we provide you with the best possible service.
Contact Centre Customer Satisfaction Survey
Customers using our Contact Centre are already asked to score our performance out of ten in relation to the six factors below. Here are our most recent scores
| Month | Waiting time | Customer service skills | Knowledge of advisor | Treated fairly as a valued customer | Enquiry resolution | Quality of service |
|---|---|---|---|---|---|---|
| September 2024 | 97% | 99% | 99% | 99% | 99% | 99% |
| October 2024 | 97% | 100% | 100% | 100% | 99% | 100% |
| November 2024 | 97% | 100% | 100% | 99% | 99% | 99% |
Across the council
In addition to the existing surveys for our Contact Centre, during 2022 we extended our customer satisfaction surveys to other areas of the council. You can view our most recent survey response results below:
| Team | Most Recent Results (Responses) |
|---|---|
|
Anti-Social Behaviour |
100% (1) |
|
Community & Wellbeing |
97% (37) |
|
Electoral Services |
94% (16) |
|
Environmental Health Service Requests |
100% (1) |
|
Revenues & Benefits |
97% (6) |
|
Brocks Hill Reception |
100% (17) |
|
Planning (Development Control) |
100% (3) |
Our recent Customer Satisfaction Highlights are shown below:
Last updated: Wednesday, 4 December 2024 3:10 pm