We strive to improve our service at every opportunity and are always very keen to hear from you. Customer feedback is important to us.
If you have any feedback for us please use the contact us form or speak our customer service Team 0116 288 8961.
We would like to show you some of the changes we have made based on the feedback you have given us.
Council Tax
Customers wanted to be able to find information about Council Tax discounts and exemptions more easily.
You said: That you couldn’t find information on our website relating to Council Tax discount/exemptions.
We: Reviewed our pages and created dedicated pages for discounts and a dedicated page for exemptions, we also added online forms to make it easier for you to apply.
Licensing
Customers commented about wanting clearer information on the requirements to become a taxi driver.
You said: “The requirements of being a taxi driver are not clear and feel complicated”.
We: Created a taxi handbook written in plain terms that set requirements out more clearly.
Customer Services
Customers commented about wanting simpler phoneline options.
You said: Our phoneline options were too long and confusing.
We: Reviewed our phone line options, reduced and simplified them.
Housing
Tenants reported issues with condensation and humidity.
You said “Temperature changes have caused issues with condensation and humidity in our homes”.
We: Supplied damp/humidity measurement tools to help you better manage the temperature difference in your home
Last updated: Tuesday, 26 November 2024 8:42 am