Customer Service Standards

Putting customers first is at the heart of everything we do

Oadby & Wigston Borough Council is committed to delivering a high standard of service to all our customers and to improving the services we provide.

You can view our Customer Charter here: Customer Charter (PDF Document, 168.69 Kb)

Service Standards

Each of our service areas has produced customer service standards, to help our customers see what levels of service they can expect from us.

By setting standards, it makes it possible for us to measure how much we are improving. If you would like to comment on our standards on any aspect of our service please get in touch with us.

Customer Service Standards - Anti Social Behaviour 2024-2025 (PDF Document, 156.25 Kb)

Customer Service Standards - Benefits 2024-2025 (PDF Document, 155.58 Kb)

Customer Service Standards - Business Rates 2024-2025 (PDF Document, 156.5 Kb)

Customer Service Standards - Communications & Marketing 2024-2025 (PDF Document, 159.85 Kb)

Customer Service Standards - Corporate Asset Clean & Green Team 2024-2025 (PDF Document, 160.97 Kb)

Customer Service Standards - Council Tax & Recovery 2024-2025 (PDF Document, 159.79 Kb)

Customer Service Standards - Customer Services 2024-2025 (PDF Document, 183.66 Kb)

Customer Service Standards - Data Protection and Compliance 2024-2025 (PDF Document, 177.07 Kb)

Customer Service Standards - Democratic Services 2024-2025 (PDF Document, 156.38 Kb)

Customer Service Standards - Electoral Services 2024-2025 (PDF Document, 157.73 Kb)

Customer Service Standards - Environmental Health 2024-2025 (PDF Document, 159 Kb)

Customer Service Standards - Finance 2024-2025 (PDF Document, 154.29 Kb)

Customer Service Standards - Housing Income 2024-2025 (PDF Document, 154.48 Kb)

Customer Service Standards - Housing Lettings 2024-2025 (PDF Document, 158.11 Kb)

Customer Service Standards - Housing Repairs and Maintenance 2024-2025 (PDF Document, 155.39 Kb)

Customer Service Standards - Housing Tenancy & Estate Management 2024-2025 (PDF Document, 154.36 Kb)

Customer Service Standards - HR 2024-2025 (PDF Document, 156.36 Kb)

Customer Service Standards - IT 2024-2025 (PDF Document, 208.69 Kb)

Customer Service Standards - Licensing 2024-2025 (PDF Document, 160.4 Kb)

Customer Service Standards - Planning Development Control 2024-2025 (PDF Document, 158.63 Kb)

Customer Service Standards - Planning Policy 2024-2025 (PDF Document, 158.71 Kb)

Customer Service Standards - Policy, Performance and Transformation 2024-2025 (PDF Document, 155.35 Kb)

Customer Service Standards - Waste 2024-2025 (PDF Document, 155.22 Kb)

To review performance against our service standards please visit our performance webpage.