Housing policies, procedures & useful documents

The following list contains key policies and procedures relating to housing and our tenants:

Aids and Adaptations Policy (PDF Document, 244.88 Kb)

Annual Complaints Performance and Service Improvement Plan - 2024 (PDF Document, 320.79 Kb)

Communal Area Management Policy (PDF Document, 229.88 Kb)

Complaint Handling Code Self-Assessment 2024 (PDF Document, 331.27 Kb)

Damp, Mould and Condensation Policy (PDF Document, 245.7 Kb)

Electric Mobility Scooters in Council Owned or Leased Properties Policy (PDF Document, 219.58 Kb)

Garage Management Policy (PDF Document, 212.46 Kb)

Housing Allocations Policy (PDF Document, 464.57 Kb)

Housing Service Compensation Guidance (PDF Document, 256.43 Kb)

Housing Services Recharge Policy (PDF Document, 214.72 Kb)

Introductory Tenancy Policy (PDF Document, 211.04 Kb)

No Win, No Fee Housing Claims Advice (PDF Document, 2.04 Mb)

Private Sector Letting Scheme (PDF Document, 245.57 Kb)

Repairs and Maintenance Policy (PDF Document, 261.53 Kb)

Tenant and Leaseholders Annual Report 2022-23 (PDF Document, 8.53 Mb)

Tenant and Leaseholders Annual Report 2021-22 (PDF Document, 4.56 Mb)

Tenant and Leaseholders Annual Report 2023-24 (PDF Document, 9.41 Mb)