Housing Repairs

We are committed to providing our tenants and leaseholders with an excellent repairs and maintenance service.

We offer a comprehensive service which includes responsive repairs, planned maintenance, empty property repairs and property adaptations.

Reporting a repair during office hours

You can contact us on (0116) 288 8961 if you need to report a repair during normal office hours:

Reporting a repair outside of office hours

You can call the Out of Hours Emergency service on 0800 083 96 95 if you need to report an emergency repair outside of office hours.

This service is provided by Harborough District Council.

Repairs contractor

From Feburary 3, 2025, housing repairs will be completed by our contractor GAP Property Services.

While GAP will carry out repairs, the reporting process for repairs will remain the same for tenants, and you should still contact the council directly to report any issues.

Call (0116) 288 8961 during office hours, or call 0800 083 9695 for an out of hours emergency repair.

On selecting the repairs option, your call will automatically be directed to GAP who will book in the repair with you. Please be aware that members of the GAP team will always carry ID badges.